FAQ
FIVE REASONS TO BUY FROM MAMSPEHRE
Payment is secure:
All online orders are 100% secure via an SSL encryption protocol according to French standards.
An Unbeatable Guarantee :
100% Satisfaction or Money Back Guarantee.
Professional Customer Service:
Our French customer service is available 6 days a week to provide you with support throughout your purchase.
And more !!
- We offer new products, unique innovations and special offers for our valued customers.
- Thousands of satisfied customers all over France.
- More than 80% of customers return for additional purchases!
Receiving my order
Orders are generally shipped from our warehouses within 3 business days.
It then takes between 10 and 22 working days for your item to arrive at your home.
During busy periods, it may take up to 6 days before shipping. Our packages are sent by La Poste, we do not work with relay points.
My order is not complete
Since we have different storage locations and work with different manufacturers, you may receive your products in different packages. So don't worry if you don't receive everything at the same time.
Our average delivery times are 10-22 business days. Some packages may take a little longer than this.
However, if you still have not received your package after 35 working days after ordering, then we will refund you in full and you can keep the item when you receive it.
Contact us via the contact form to report an item not received.
Cancellation or modification of my order
We process the orders you place quickly, usually within 12 hours.
For this reason, you have 12 hours after ordering to send a cancellation or modification message via the contact form
Beyond this time your items will have already been shipped, so we will not be able to modify your order.
My item is broken/defective
Despite our careful selection of trusted carriers, your package may arrive damaged.
In this case or in the case of a design defect, contact us via the contact form with the following details:
- Your order number
- Description of the problem (wrong/defective item, ...)
- A photo or a video
You will not need to return the product and we will refund the amount of your order directly in the form of a voucher (if you want another form of refund, please let us know).
No payment methods accepted
We accept the following payment methods on our website: Visa, American Express, Mastercard, Debit Cards, PayPal and Bank Cards.
Security of your information
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.
Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.